Thanks for choosing PureFormulas.com!
Below please find important information on your refrigerated product(s).
In many instances, the ice pack included in your package will thaw, melt or sweat during shipping and could feel warm to the touch. You, however, don’t need to sweat!
The temperature maintained in the container is well below the level at which damage could occur and this guarantees that you have received a highly viable product. To ensure this product serves you well through its expiration date, we recommend to continue to refrigerate it after removing from the PureFormulas package.
If you still have questions or concerns please call our Customer Happiness Team at 1.800.383.6008, M-F: 9am-11pm, Sat-Sun: 9am-5pm EST, and one of our amazing Puristas will be glad to assist you.
Cooler orders will be shipped Mondays, Tuesdays and Wednesdays. If you place your order on a Thursday or Friday, we will ship it the following Monday, just so it does not sit in a UPS truck over the weekend. We can also overnight an order, if necessary - appropriate shipping costs will apply.
Enjoy your product and have a happy and healthy day!