Specialty Stores:

Shipping Policy


Orders before 5 PM Eastern Time will ship the same day. Refrigerated products need more care and might ship the next day.


Same day shipping doesn’t apply if your order is placed over the weekend or on major U.S. holidays like:

- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
- New Year's Day


Please note: orders placed over the weekend (Saturday and Sunday) will not be shipped until the earliest business day. Also, orders over $500 will require a signature at delivery.



Shipping options:

Shipping options

UPS cannot ship to P.O. Box, FPO, APO, or DPO addresses.



PLUS 1 Items:

PLUS 1 Items

Our PLUS 1 items ship free only when they are combined with any other product (or when you add two of the same PLUS 1 items to the cart).

The PLUS 1 program allows us to offer you thousands of low-priced items that would be cost-prohibitive to ship on their own.

If you wish to purchase a PLUS 1 product individually, you can still do so, but note that single item orders are subject to a $2.99 fee.



Where do we ship?

We ship to all 50 states, U.S. territories (Guam, Puerto Rico and Virgin Islands), and Canada.

We also offer international shipping to the following locations:
Australia, Belgium, Brazil, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Portugal, Singapore, Spain, Sweden, Switzerland.

However, please note that due to inconsistencies in customs and duties from country to country, we cannot assume responsibility for taxes or unexpected issues related to your delivery. If you are unsure whether an item can ship to your country, it is your responsibility to contact customs and get necessary verification.

Furthermore, in the event that your international order has been held or lost at customs or your local postal facility, unfortunately, we cannot issue a refund or a replacement.


Tracking orders:

Get real-time status and tracking information by phone or through our website.
You can always contact our Customer Happiness Agent for help: 800-383-6008, M-F: 9:00-7:00pm EST.





Backorders:

  • When one or more items in your order is Out of Stock.
  •  
  • All back-ordered items are shipped as soon as they come in.


Temperature-sensitive items:

Temperature-sensitive items get extra care! This includes Air Shipping using an ice pack and a Styrofoam Cooler. We automatically add these extra items, along with a flat cooler fee.