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UPS cannot ship to P.O. Box, FPO, APO, or DPO addresses.
PureFormulas, Inc. reserves the right to limit the order quantity on any product and/or to refuse to ship product to any customer for any reason, or for no reason whatsoever, with or without prior notice.
Free standard shipping applies only to deliveries within the continental U.S., Alaska, and Hawaii.
Orders before 6 PM Eastern Time will ship the same day.
Refrigerated products need more care and might ship the next day. A cooler/ice pack fee may apply.
Same day shipping doesn’t apply if your order is placed over the weekend or on major U.S. holidays like:
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day
• New Year's Day
Please note: orders placed over the weekend (Saturday and Sunday) will not be shipped until the earliest business day. Also, orders over $500 will require a signature at delivery.
- Track your order
Get real-time status and tracking information by phone or through our website.
You can always contact our Customer Happiness Agent for help: 800-383-6008, M-F: 9:00-7:00pm EST.
- Where do we ship?
We ship to all 50 states and U.S. territories (Guam, Puerto Rico and Virgin Islands).
We also offer international shipping to the following locations:
Australia, Belgium, Brazil, Canada, Croatia, Denmark, Estonia, France, Germany, Gibraltar, Hong Kong, Ireland, Japan, Lithuania, Luxembourg, Netherlands, Portugal, Russia, Singapore, Sweden, and United Kingdom.
However, please note that due to inconsistencies in customs and duties from country to country, we cannot assume responsibility for taxes or unexpected issues related to your delivery. If you are unsure whether an item can ship to your country, it is your responsibility to contact customs and get necessary verification.
- International orders and return policy
Important Message Regarding International Deliveries
Due to COVID-19 circumstances, international shipping times are expected to be significantly extended. Please note that it may take 4-8 weeks (or longer) of transit time for your package to be delivered.
These impacted shipping times are the result of world-wide limitations on air transportation and deliveries across all carriers. Once your package is in transit, it is subject to delays affecting various shipping processes and air travel. Furthermore, please note numerous countries have specific regulations and lockdown policies that may delay your order delivery. Please feel free to check back here for any updates regarding international shipping.
Because of regulations governing foreign countries, customs, and shipping policies, please note that we cannot issue refunds or accept returns on any products shipped outside of the United States for any reason. We are not responsible for issues that may arise pertaining to international orders, unexpected product damages or problems, or any delays affecting your delivery date. If your international order is lost or misplaced at customs or your local postal facility, we cannot offer a replacement or refund. Shipping or custom fees are also not subject to refund.
On high-volume orders, additional shipping and handling fees are applicable depending on your country of origin.
To view our complete international shipping policy and all other important information regarding orders outside of the United States, please visit here.
- Shipping options outside of the United States
Important Message Regarding International Deliveries
Due to COVID-19 circumstances, international shipping times are expected to be significantly extended. Please note that it may take 4-8 weeks (or longer) of transit time for your package to be delivered.
These impacted shipping times are the result of world-wide limitations on air transportation and deliveries across all carriers. Once your package is in transit, it is subject to delays affecting various shipping processes and air travel. Furthermore, please note numerous countries have specific regulations and lockdown policies that may delay your order delivery. Please feel free to check back here for any updates regarding international shipping.
Shipments outside of the United States are subject to different rates and use different shippers which will be identified at the time that the order is placed. You, the customer, are responsible and solely bear the risk for all applicable duties, fines and taxes. You also bear the risk of government seizure or delay of the shipment.
Orders are typically sent to international shipping handlers Tuesdays and Fridays. In the absence of a 10-pound batch minimum, orders are held until the following week's shipping day(s). Thereafter, international shippers reserve the right to process and ship packages at their discretion, which is outside of PureFormulas' control.
- PLUS 1 Items
Our PLUS 1 items ship free only when they are combined with any other product (or when you add two of the same PLUS 1 items to the cart).
The PLUS 1 program allows us to offer you thousands of items that would be cost-prohibitive to ship on their own.
If you wish to purchase a PLUS 1 product individually, you can still do so, but note that single item orders are subject to a $2.99 fee.
- Backorders
When one or more items in your order is Out of Stock. All back-ordered items are shipped as soon as they come in.
- Temperature-sensitive items
Brr… Keep your products fresh! An ice pack will be included in your package as part of the UPS Next Day Ice Pack/Cooler ($25.99) shipping method. Your package may thaw or melt during shipping, but don’t sweat it! The temperature in the container is well below the level at which damage can occur. To ensure you keep getting the most from your product, refrigerate it after removing it from the PureFormulas package.
Don’t want UPS Next Day Ice Pack/Cooler? Some products allow you to opt out at checkout.
Do note that cooler items are shipped Monday through Thursday only.
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