Specialty Stores:

Returns And Exchanges

Have an unopened product you’d like to return? Your happiness is our priority, and we’re here to help!

PureFormulas requires all returns to be requested within 30 days of receipt of your items. Simply contact our Customer Happiness team for a prepaid shipping label (the cost of your return is on us!) via e-mail, chat, or by calling 1-800-383-6008. Please make sure you reference your order number.


Our 30 day return policy

  • 100% refund will be issued on your unopened item(s) returned within 30 days.
  • Items must be returned in the same (or similar) condition in which they were received.
  • Opened returned products will be discarded and no refund or credit will be issued.
  • Refrigerated products are non-refundable and cannot be returned. Examples include, but are not limited to, probiotics.
  • Gift cards, coupons, promotions, free gifts etc. are non-refundable.

When will I get a refund?

Once we receive your item, most returns are fully refunded in 3-5 business days.


Did any of your products arrive damaged?

Hang on to your shipment and DO NOT discard any damaged boxes, packaging, or products.

Please note: You may be asked to provide pictures of your damages to help in the processing of your claim.

Place a shipping claim by contacting a Customer Happiness representative at 1.800.383.6008 (M-F: 8:30am-9pm, Sat: 9:00am-5pm EST), email: help@pureformulas.com, or Live Chat.


4 Steps for free return shipping: Print, Pack, Attach and Ship!

*Including damage sustained prior to receiving and/or pill counts for applicable products.