Specialty Stores:

Returns And Exchanges

Not perfect? Return it. We pay for the shipping back to us.

We strive for perfection and we think our standards are pretty high, but it’s your opinion that counts. If an order’s not up to your high standards, we’ll give you a full refund. Your products will arrive in perfect condition or we will replace them - period!.

Did any of your products arrived damaged?

Hang onto your shipment and DO NOT discard any damaged boxes, packaging, or products. Place a shipping claim by contacting a Customer Happiness Representative at 1.800.383.6008 or help@pureformulas.com.

Our guarantee and our no-hassle policies:

  • We do not accept items that have been opened or used unless the product is damaged or defective
  • 30 day return policy
  • No return shipping cost – we’ve got that covered!
  • No restocking fee
  • All refunds issued back to original payment method
  • Items must be returned in same (or similar) condition in which they were received.*

4 Steps for free return shipping: Print, Pack, Attach and Ship!

If you require additional assistance, our Customer Happiness Team would love to help! Contact a Customer Happiness Representative by phone at 1.800.383.6008 (M-F: 8:30am-10pm, Sat-Sun: 8:30am-5pm EST), email (help@pureformulas.com), or Live Chat.

*Including damage sustained prior to receiving and/or pill counts for applicable products.