Returns And Exchanges

Not perfect? Return it. We pay for the shipping back to us.

We strive for perfection and we think our standards are pretty high, but it's your opinion that counts. If an order's not up to your high standards, we'll give you a full refund. Your products will arrive in perfect condition or we will replace them - period!.


What can I return?

  • You received the wrong item or the wrong quantity
  • You received an expired or short-dated product
  • You received a defective item

When will I get my refund?

You'll obtain your refund 3-5 days after we receive and process the return.


Our guarantee and our no-hassle policies:

  • 30 day return policy
  • No return shipping cost – we’ve got that covered!
  • No restocking fee
  • All refunds issued back to original payment method
  • Items must be returned in same (or similar) condition in which they were received.*

4 Steps for free return shipping: Print, Pack, Attach and Ship!



If you require additional assistance, our Customer Happiness Team would love to help! Contact a Customer Happiness Representative 24/7 by email (help@pureformulas.com), phone (1.800.383.6008), or Live Chat.

*Including damage sustained prior to receiving and/or pill counts for applicable products.